UX Design & Strategy
Design is thinking made visible.
UX Design & Strategy
Design is thinking made visible.
UX Strategy & Research
IA, Wireframes, Prototypes
IA, Wireframes, Prototypes
Thorough understanding of business requirements & goals. Defining UX strategy across the lobs. User research, defining personas & customer journey maps.
IA, Wireframes, Prototypes
IA, Wireframes, Prototypes
IA, Wireframes, Prototypes
I organize the information, ideate & create responsive design options, wireframes and prototypes. I bring them to the table and get feedback from users and all stake holders.
Data Visualization
IA, Wireframes, Prototypes
Data Visualization
Designed & developed data visualization apps for various groups. Evaluated and tuned the data tools in the market & created own custom modules for best analysis and decision making.
My Journey so far...
After graduating from Industrial Design Centre, IIT Bombay - joined Western Outdoor and designed educational apps for kids, shopping & games for airlines entertainment system and led design & development of a large conference management system for Philips, Holland. Moving on as UX/UI Consultant at Adea Inc. Consulting, Dallas - created decision making interactive system for data visualization & custom reports for executives. At Verizon, Irving TX as Lead Experience Designer I worked on multiple cross-platform applications from digital experience for wireless customers to work-force facing CRM/ large enterprise applications. Currently as a Sr UX Designer at Cognizant I have successfully completed design projects for Hospitality, Fin-tech, Banking and Global Tax application. Using design thinking & user centric design methodologies as core and mobile-first design - delivered many award winning UX designs.
Fintech, Banking, Tax
Designed complete B2B and B2C international money transfer application for FIS. Created design system, complex controls and supported multiple modules for ACDC bank and global tax application at EY.
Hospitality
Digital transformation of a legacy application used for designing, scheduling and managing design assets for intelligent/dynamic displays in restaurants and drive thrus at NCR. CX for drive thru customers.
Mobile
Designed mobile application for Wireless Customers – Self-service, Alerts, Usage, OMNI Activities & OTT Ordering experience, and for Wireline Employees’ – Simplified referral program.
Responsive
With mobile-first design strategy, I created multiple scalable & responsive next-gen applications for agents, center coaches and end-to-end ordering experience for the wireless customers. CIO 100 award winning applications for center management and rep guidance.
CRM Applications
Digital transformation of large enterprise application for Wireline and Wireless call centers. Consolidating more than 10 desktop applications into a single web-based scalable application – enhancing the experience, empowering the customer service agents and reducing the average handling time and repeat calls.
Solutions for Wireless Workforce & Customers
Enhanced the wireless financial application to lasted state-of-the-art experience. Optimized the payment and payment scheduling apps to be more simple and flexible. Synchronized the customer facing and work force facing apps for greater productivity and grater CX.
Data Visualization & Desktop apps
Designed multiple executive report templates for weekly/quarterly review. Identified best tools and views of graphical representations and created custom data visualization controls. Designed and developed interactive program guide for the Fios customers (individual patent for the design).
... and the other things that matter!
- Volunteering
- Awards
- Patents
- Photography